T-Mobile complaint gets YouMail removed from Android Market [Update: it’s back]

The YouMail app for Android has been removed from the Android Market after a complaint from T-Mobile was sent to Google, YouMail says. This could set a bad precedent for the Android Market.

YouMail is a visual voicemail app to easily browse through, listen to, and even read voicemail messages. It recently passed three million downloads and received funding from Michael Arrington’s CrunchFund.

Google sent a message to YouMail CEO Alex Quilici explaining why the app was pulled from the Android Market:

“It has come to our attention that this application could be used in a way that is harmful to devices, networks or users. Specifically, we have received a complaint from T-Mobile that this application is causing adverse network disruption. We encourage you to contact T-Mobile to negotiate a revision and/or agreement to republish this application and update your existing users.”

It’s odd that T-Mobile would complain about the app, since no other carriers had anything to say about it. In addition, there are apps that provide similar functionality to YouMail like Google Voice that didn’t receive any complaints and are therefore still in the Android Market. YouMail is clearly frustrated with the situation, and took to its blog for a healthy venting session:

“We hate to think this is simply anti-competitive behavior on T-Mobile’s part- simply because we’ve produced an innovative and dramatically better voicemail product than they offer, and that’s free on top of it.”


YouMail is still available for iPhone and BlackBerry, so be sure to check it out in their respectable app stores. In the mean time, YouMail has some kinks to work out with Google and T-Mobile. More news to come, I’m sure.

Update 12/9: YouMail is back in the Android Market. On its blog, YouMail says there was a bug in the app for users upgrading to the new version that was unknowingly bogging down their servers and T-Mobile’s network. The problem is now “is effectively getting resolved, and … users are being pushed to upgrade as fast as possible.”

[via GigaOM]

  • UnifiedConsumerRevolution

    Occupy “T-Mobile Phone Service Cancellation!!” Take note of what happened when NetFlix tried to increase it’s prices. Customers fled, the stock dropped a hell of a lot, and NetFlix reversed it’s policy. I’m sure that CEO or COO is still pulling investor boot out of his a**. Behold the power of the consumer. We should/can dictate what we want on our phones not T-Mobile or Google. Under the Federal Communications Commission’s (FCC’s) “local number portability” (LNP) rules, most of us can take our number with us when changing service providers. What would happen if we all just jumped ship to the competitor. Make us an offer competitor. “Causing adversed network disruption”?? Sounds like some playground bullying shi* to me. I say f*** Google too! What would happen if we all got onboard? YouMail would be back in a matter of days. With the current merger of T-Mobile, the last thing they need is “drop-off-a-cliff” decline in there stock. And while we’re at it…We want our monthly bill lowered by $15 per customer. Take that!! And this is what they get for screwing their customers.

    • Calm down there bucko… The problem is that some of these voicemail systems dont respond well to call forwarding, data, texts, etc. A lot of them might have been reported as spam to T-Mobile by their user base when they get spam messages that maybe YouMail sells numbers etc.

      Im not saying Google, or T-Mobile is right, but I think that YouMail, Google and T-Mobile should have consulted each other before the app was fully pulled from Market for other carriers as well. It also needs to be researched if T-Mobile and YouMail can have a co-branding like Google Voice and Sprint have.

Back to top ▴