AppleCare Support employees begin prepping for iOS 7 rollout

AppleCare Support employees have begun training for the upcoming iOS 7 software update that’s rumored to hit the masses on September 10, according to 9to5Mac. The leak obtained by the unofficial Apple site says that all employees must finish its training by the second week of September, which lines up perfectly with the September 10 date that’s been floating around.

Another important bit of information gathered talks about how AppleCare employees are putting in more time, increasing the hours of part-time support workers due to the significant changes in iOS 7. This is all in preparation for potentially high call volumes as people try to get over the learning curve.

The iOS 7 training focuses on some of the more critical features of iOS. Apple seems to want to push the Find my iPhone Activation Lock feature. This option requires the customer’s iCloud username and password for an iOS Device to be inputted to active a found iPhone, iPad, and iPod touch.


Other features that AppleCare will heavily push and become knowledgeable about include the new iCloud Photo Sharing options, the redesigned Camera app, the more feature-rich Safari browser, Control Center, and AirDrop file-sharing.

When Apple showed off iOS 7 to everyone a couple of months back (read our reactions), it was clear that the company had went in a completely different design path than iOS 6.

That said, like we always say here: take these rumors with a grain of salt until we see something official. Of course we’ll keep you guys posted on the latest once it hits, so stay tuned…

[via 9to5Mac]

Back to top ▴