This is crazy. At a time when, for the third quarter in a row, Sprint is losing post-paid monthly subscribers (they lost 220,000 in Q1 2007 alone!) like so much change in couch cushions, the company has decided to terminate a “small minority” of it’s subscriber-base. The questionable policy decision plays out like a high-school drama, complete with breakup letter. Sprint sent out these letters to troublesome customers, deemed as such due to their inordinately high customer service requests, on June 29th.Their explanation for terminating users’ contracts was that “[Sprint’s] records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.”
The letter goes one to say that, “Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.” Subscribers won’t have to pay the Early Termination Fee (ETF) and will still be able to port their numbers to a new carrier, but just the fact that they have to do this is somewhat maddening.
Still, for some of those disgruntled customers, getting freed of their contracts may be just what they were looking for – in that regard, Sprint is doing a true service for their subscribers. And, Sprint may be freeing up resources for the “lower-maintenance” subscriber-base.
[Via: News.com]