Wicom Communications, a leading European provider of all-IP contact center solutions and VoIP enterprise telephony software, announced the latest version of its Wicom CSS software.
Wicom CSS offers the functions of a PBX, mobile PBX and contact center as a centrally managed system, thus replacing all traditional telephone systems. The software allows enterprise communications to be integrated into everyday business applications such Microsoft Office Outlook software and CRM systems.
Wicom CSS 5.5 is fully compatible with the Nokia S60 and Series 80 mobile operating systems, allowing Nokia smartphones to be incorporated with the Wicom solution. Wicom Smartphone Suite (SPS) software client provides mobile access to Wicom CSS corporate voice services such as directory information, availability management, contact center queues, call recording and least-cost routing. Wicom CSS 5.5 also supports Voice over WLAN calls on compatible handsets, which reduces corporate mobile costs even further. Wicom is a member of Forum Nokia Pro and Enterprise Zone partner programs.
The migration to the Wicom environment can be carried out in phases for different users or locations, enabling a smooth transition to the new all-IP technology. The operator-independent solution also allows voice and data connections to be sourced competitively. The software provides extensive integration possibilities for business needs while interfacing seamlessly with other applications.