Why do we always have good things to say about T-Mobile? It’s not their wireless service (reception and data speeds are a bit lackluster), but rather their customer service that keeps the Magenta-trademarking company at the top of our list of US carriers. You see, T-Mobile has been on a customer satisfying stint – T-Mobile has taken first place in the past five J.D. Power customer satisfaction surveys.
We were a bit surprised that Verizon Wireless actually inched out T-Mobile for the top spot in the J.D Power customer satisfaction ranking. The most recent customer satisfaction survey put Verizon Wireless just one point ahead of T-Mobile’s score of 725. AT&T garnered third-place with 708 points, and Alltel and Sprint Nextel bring up the bottom two spots with scores of 695 and 679, respectively.
But, we’re not going to dole out any praise to Verizon Wireless just yet. You see, average customer satisfaction scores have been sliding downhill since last year – a 12-point decline year-on-year, and a 7-point decline since the previous survey. It looks like these guys better get into customer-satisfying mode soon. Those pro-rated ETFs might help.
[Via: Mobile Burn]