You probably became extremely excited when you were heading home from Verizon or Best Buy with your brand new Motorola Droid X. It has an enormous screen, it’s thin and light and snappy overall performance. Things couldn’t get better, right? Well, they could certainly get worse, and for a small handful of Droid X owners, it did. Some screens would flickr, or start to show bands and stripes that would virtually make the device unusable. Thankfully, Verizon and Motorola are on it.
If you have been suffering from this particular screen issue, Verizon will gladly exchange your device. Of course, you didn’t need any of us to tell you that. Usually, if you are within the first 30 days of your contract with any carrier, you can return or exchange your device hassle-free, no questions asked. Usually. I experienced this first hand with Verizon back when I had to exchange my original Droid for another due to a speaker issue. Typically, you’ll be directed toward the technical department in order to verify that you do have an issue, then they’ll replace your handset with a brand-spankin’ new one right on the spot.
Hopefully, the next batch of Droid X handsets won’t be suffering from this problem so that customers won’t be inconvenienced with all the trips for exchanges. Given the popularity of the Motorola handset, and the fact that it has been sold out everywhere since launch, I’m also hoping that exchanges won’t be too much of a problem given the limited stock.
If you own an affected Droid X, and you plan on going to exchange your device for a new one, let us know how it goes and how long you have to wait, if at all, for a new handset.
Are you considering the Motorola Droid X but you’re still on the fence? Check out our full review here to help your decision.