If you’ve ever owned an Apple product, you’ll know how beautiful the displays are. The image is crisp and vivid, and once you use one, chances are you will never want to go back. That’s why, when one encounters ‘bad pixels‘, it’s frustrating as all heck. Thankfully I’ve never encountered the circumstance on any of my iPhones, but my trusty old 23″ Cinema Display is starting to do some funny things. It happens, but thankfully, yes, there’s a policy for that.
Leaked from the good folks at BGR the other day, above is a screenshot of an internal Apple support document. The document is all about the company’s policy regarding bad pixels (or as Apple likes to call them, ‘pixel anomalies’) on all of their displays of various sizes.
As you can see, it only takes 1 or more bad pixel on your iPhone or iPod Touch to warrant a replacement. The matrix shoots all the way up to 16 or more for the 22″ to 30″ displays. If you have an ‘anomaly’ or two lurking on your device, you may want to check out this matrix to see if you’re covered.
It’s important to note the final paragraph in the image above. Even if your device has an accepted number of bad pixels, the replacement product may have even more bad pixels… and guess what? Apple won’t replace the product again if the number of bad pixels in the replacement is within the ‘acceptable number of anomalies’. Food for thought.
Bottom line? Be sure you want to have a replacement unit sent your way before you ask for an exchange. Can you live with the defective pixels? Are you willing to take the chance that MORE bad pixels will return to you in the exchange? That’s your call.