Apple looking into WiFi problems with the new iPad

The new iPad review

First there was customer complaints about how hot the new iPad got, now there seems to be a problem with how the wildly popular tablet is picking up WiFi. According to an internal AppleCare document, Apple is actively investigating a series of WiFi-related issues affecting the new iPad.

This investigation was brought on by many user complaints about how the third-generation iPad’s WiFi issues range from connection drops, slow download and upload speeds, or the device’s inability to grab local WiFi networks.

In response to this issue, the company says, “Symptoms can include, but are not limited to: intermittent connectivity, slow WiFi speeds, and WiFi network not seen.” Apparently, Apple is telling AppleCare employees to ensure that devices they test are not facing these issues due to normal software bugs, but instead because of the actual hardware components.

If you check the forums, you’d see a thread with many users discussing the WiFi issue. Owners of the 4G LTE iPad don’t need to worry, because these models are safe due to the extra network power allowed by the black rubber cut on the top of the unit.

That being said, Apple is not taking these issues lightly, as employees are specifically instructed to “capture” (code for device to immediately be packed up and shipped) all iPad’s with problems with the WiFi. So if you’re one of those out there with an affected new iPad (WiFi version), Apple will replace it if all accessories are included (adapter and USB cord).

So tell us, does your new iPad suffer from WiFi connectivity issues?

[Via 9to5mac]

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