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In case you forgot: Nokia still does a horrible job at honoring warranties

Categories: Ideas and rants
By: , IntoMobile
Sunday, May 6th, 2007 at 4:28 PM

Ricky is quite upset and I would be too.

I’ve ranted about this before, but it doesn’t hurt to bring it up again and again until something is done about it.

On the flip side of the coin: People rarely post their positive experiences when having to return something, if anyone has a pleasant story to tell I would like to hear it.

Update: Even a Nokia employee has thoughts on this.

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About The Author

Stefan Constantinescu

Stefan Constantinescu (@WhatTheBit on Twitter) has loved technology since as far back as he can remember. It started with computers, but in the past few years his passion has turned to mobile devices. As a mobile phone enthusiast who lives and breathes devices that connect to the internet, he knows he is not alone with this radical fascination of all things wireless. He is strongly opinionated and enjoys a good debate so leave comments in his posts and he’ll get back to you! Stefan began blogging as a hobby in the fall of 2006 and joined IntoMobile in the summer of 2007. Later he got a job at Nokia in March 2008, but as of June 2009 he has rejoined the IntoMobile team. He is currently based out of Helsinki, Finland.

  • Henrikki

    @ Ray:

    I think it’s seller’s right to first check the device and the cause for malfunction. If indeed there is a case that the unit is a not as warranted.

    If everybody would have the right to make claims about what is right and what is wrong, selling things would be impossible.

    Nokia is just following procedure which is applied to a customer claim in the link you provided. What is wrong with that?