Last chance to cancel your T-Mobile account without the $250 Fee

Cancel your T-mobile contract without paying the Early Termination Fee (ETF) penalty fee

Let’s get right to it. If you are at all interested in getting your service contract termination WITHOUT that damned ETF (Early Termination Fee), make sure your follow these instructions – you only have until June 1! (Keep in mind that they will do everything to convince you to stay with T-mobile and/or that you have no other option than to cancel your contract with a penalty – hold your ground!)

T-mobile is planning on increasing SMS text messaging rates as of June 1 of 2007. This is usually sufficient grounds to cancel your service contract without an ETF, but this time it’s a little different – T-mobile is increasing the per-message SMS rates while decreasing the MMS rates. Still, T-mobile Terms of Service (TOS) clearly outlines your right to cancel your contract – it’s all about how you approach it.

  1. Log into your MyTmobile account and remove any text messaging plans associated with your account (if you have any). If you have an unlimited messaging plan, or have had in the past, remove it for the time being (this may exempt you from cancellation without an ETF, but it’s worth a try).
  2. As soon as you are certain you’re messaging plan is removed (you will likely get a confirmation SMS text message), send a friend a text message along the lines of “Bye Bye Tmobile.” This is only neccessary to show that you are affected by the text message rate increase.
  3. Call T-mobile Customer Support by dialing 611 on your T-mobile handset or 1-800-937-8997. Tell the CSR that you would like to cancel your contract on grounds that the planned SMS text message rate increase is “Materially Adverse” to you. Mention those specific words – something along the lines of, “This text message increase is materially adverse to my situation.”
  4. The T-mobile CSR will likely tell you that you are not eligible for the ETF waiver and that nothing can be done. At this point you will read off the “Changes to the Agreement or Charges” (you can find this language at the bottom of this article) section of your TOS (Terms of Service) Agreement – this is basically the contract you signed with T-mobile. Make sure to read parts “A” and “B” near the top of the section – this is the pertinent language. (Remember, this is a legal matter, and the T-mobile TOS clearly outlines the language that defines when you can exit your contract without a penalty. You have every legal right to cancel your service with T-mobile, don’t let them tell you otherwise)
  5. Make sure to state that the SMS text message rate increase is “Materially Adverse” to you and your situation (which is why you want to send that text message without a messaging plan – as stated in Step 1). The words “Materially Adverse” are really important, your CSR may take pause at this statement (at least mine did) since they are not expecting you to throw legal language at them.
  6. The CSR may put you on hold as they confer with their supervisor, this is likely a good thing and you will likely be let off your contract without penalty (of course, your mileage may vary). If the CSR keeps repeating that their policy excludes you from eligibility from ETF waiver, ask to speak to his or her Supervisor. (Repeat Steps 3 and 4 with the Supervisor).

Again, your own experience may vary, but these general guidelines should help you navigate through the maze of smoke and mirrors that is T-mobile’s retention policy. Be adamant about your rights, and hold your ground.

****Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW. EXCEPT TO THE EXTENT PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS, AND THIRD-PARTY CONTENT) ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHERWISE AGREE TO THE CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEB SITE, RETAIL LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES. ****

  • erick

    why is the june 1st date important?

    i just tried calling t-mobile and they informed me that i only had until 5/26 to cancel b/c they apparently sent out notice on 4/26, giving me a 30 day notice.

    but since i have paperless billing, this notice came in a form of a pop-up notification that would only appear ONCE the first time i logged into my account. as in, after this first time, every time i logged into my account, there would be no more notice.

    i tried arguing w/ the supervisor for a while about the stupidity of using a one-time pop up blocker to give me this notification but he wouldn’t budge saying that had i called on the 26th then it would have been fine.

    any suggestions?

  • Will Park

    Apparently June 1st is the date that the new rates will take effect. If you take no action through that date, you are automatically agreeing to the change. I personally had my ETF waived last night (5/29), so I think the line about being too late is a load of bull.

    They are going to try and trick you, so be adamant, stay on topic (don’t bother arguing about a pop-up notice) and make sure to follow the steps that I have outlined. The legal wording is important, as is making them aware that you have the contract language in front of you.

    I would suggest calling back and trying again – it took me 3 times. Still, your mileage may vary, so give it your best shot.

  • Tom

    A friend of mine got out of it yesterday too, you shoudl totally be able to. They’ll give you a list of excuses and probably make some things up on the fly, but i know for a fact that it can be done. Persistence….

    Try calling them again and getting a different rep.

    Todays the last day you can do it though.

  • erick

    hmm. well, they kept on insisting that they gave me adequate legal notice as outlined by the terms and agreement and that i didn’t follow through on the cancelation instructions. i was reading things off of the terms and agreement and using the legal jargon and the supervisor i talked to wasn’t budging b/c he felt that t-mobile had not violated the terms.

    but thanks for all the suggestions. i’m going to try a few more times tonight. hopefully the next rep will work with me.

  • erick

    thanks guys. i just got it cancelled w/ no fee!

  • Will Park

    Congrats man!! Now start saving for the Apple iPhone! :smile: :lol:

  • Jim

    they are giving me the may 26th bs, how did you guys get around that?

    jim

  • Jeff

    Did any of you get a notice in the mail about this change of service, including an option of early cancellation? I have called T-mobile 3 times today and they say they sent me a notice. What notice?

  • Will Park

    I personally never got any notice in the mail – I payed my bill online. The notice could be buried in one of your bills.

  • sandeep

    i tried to discuss..and used the legal jargon.. but they are as adamant about it as I have been.
    its so frustrating.
    I want to get rid of T-mobile.
    :(
    they tell me the last date was May26th depending on the billing cycle.. how come you guys got through the cancellation later than that?
    according to my billing cycle they say it was April 28th or something.
    i’ve made 3 customer care calls by now. :(

  • sandeep

    Can anyone please save me from the claws of the tyrants? :(

  • Gabe
  • Cody

    You guys are crazy…the t mobile cust care doesnt try to trick you..they have policy for this. How many of you were actually paying for each message…not likely…you probably had a package and were paying a set monthly rate for a certain ammount…those rates didnt change…so you probably werent affected…i phone sucks…G1 is way better!

    • cody hater

      G1 sucks balls!
      especially with t-mobile!
      no signal in the t-mobile store?! c’mon thats a good way to get customers huh?
      AT&T all the way!

  • Boo

    Cody please the iphone is a great phone the G1 is a piece of crap iphone wannabe. They sure as hell try to trick you into believing you can’t cancel without paying the cancellation fee! Their effin ridiculous!

    • Alexa Rules303

      i want to get the iphone, but i hav 2 cancel my tmobile plan

  • LOL @iphone

    Boo, the G1 and mytouch > iphone anyday

  • Pheak
  • J.Quinn

    Seven years, I have been with T-Mobile with me as the primery holder and my grandson 14 yrs at the time.  I was told that I had to come in and sign a new contract whenenever my gandson bought a phone,  so I did this for over seven yrs.  I called  to cancel my account on April 25,2011 and they told me that my gandson had gone in and bought a phone and had opened my account again.  I told them that I had not signed for anything.  They have send me a bill for May, and June and they want $200.00 for cancelling.  Can anyboody give me some advice? 

  • J.Quinn

    Seven years, I have been with T-Mobile with me as the primery holder and my grandson 14 yrs at the time.  I was told that I had to come in and sign a new contract whenenever my gandson bought a phone,  so I did this for over seven yrs.  I called  to cancel my account on April 25,2011 and they told me that my gandson had gone in and bought a phone and had opened my account again.  I told them that I had not signed for anything.  They have send me a bill for May, and June and they want $200.00 for cancelling.  Can anyboody give me some advice? 

  • Teresa Howes

    Thanks, I hate TMobile, it is greety company

  • Slednecks1

    Tmobile is horrible. Been with them for 8 years, when I decided to
    cancel they made it impossible. All I wanted to do was cancel a few add
    ons, which if I did it a year ago, it wouldn’t have been a problem. Now I
    try to do it and they won’t have it. Then I tell them fine, I dealt
    with 8 years of having “OKAY” network coverage. The only reason I stayed
    was because I liked the price and as long as I was home more then on
    the road, it wasn’t a big deal.

    Alright time to cancel all 5 lines I have had for 8 years. I understand
    there is an early termination on lines with contracts. Fine 3 have
    contracts, $600 total plus tax. Alright no biggie, Ill live so long as I
    never have to deal with tmobile ever again and I can tell everyone on
    the net how much shit I had to deal with to get anything done.

    After about 50 minutes of sales tatics to keep me to stay, after
    repeatedly stating I want all the lines cancelled. There is no way your
    changing my mind even if you brought my bill down to $1.00 a month, I’d
    still say no to tmobile.

    After 50 minutes of BS, I finally got to cancel all my lines. roughly
    $700.00 later with fees and taxes, and other BS. Its done. So if a
    customer of 8 years says Tmobile is horrible, I would say steer clear of
    Tmobile.

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