Disqus
In an effort that’s clearly designed to cut customer support costs, Vodafone will launch advanced customer services directly on the handset to give its subscribers “customer care and billing information” in real-time. The service will not only provide users with a self care facility but also gives Vodafone an added opportunity to provide interactive promotions and tutorials, such as step by step guides on how to use the mobile internet to download music or how to send an MMS.
Initially, only smartphone users will be able to use the self-care service, but the aim is to extend to the majority of handsets on offer from Vodafone over time.
Rolling out user-friendly self care services will NOT replace current customer care channels, but merely provide another support channel for the customers.
Finally, in case you care, SNAPin Software is the company that provides the solution behind the service.
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
