Disqus
h2desk help desk software is a neat iPhone app for small businesses, which may want to bring their support solution with themselves, no matter where they go. This, of course, is in case they [small businesses] already rely on h2desk’s solution.
From the application, users can easily view and manage support tickets, reply with pre-defined replies and knowledge base entries, change statuses, flag tickets and more.
In a nutshell, this solution will certainly help you be more productive on the go. The application costs a buck, which is not much considering all the benefits of timely responses you’ll provide to your customers.
[Via: JustAnotherIphoneBlog]
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
