Google: Nexus One raised the bar for smartphones

Google sure seems pleased with its Nexus One “superphone,” as the search giant’s Chief Financial Officer Patrick Pichette said the handset is the “benchmark setter” in the mobile world.

During a Morgan Stanley conference Monday, Pichette said the Nexus One has raised the bar for the industry and showed consumers that there are legitimate alternatives to Apple’s iPhone juggernaut. After freely distributing the Android mobile platform to various handset makers for about a year, Google began selling the Nexus One directly through its online store in January. This can be seen as somewhat of a risky strategy because it could alienate Open Handset Alliance members like Motorola and HTC but Google must have felt it needed more hardware integration in order to control the Android experience. A few of the IntoMobile staffers have the sexy handset and they seem to love it, but it would be a stretch to say the Nexus One has been a blockbuster success.

Getting into a physical business isn’t as easy as getting into a digital one. Sales haven’t been that strong compared to devices like the iPhone and Droid, users have complained about 3G connections and the Federal Communications Commission publicly questioned why the search giant charges an equipment-recovery fee when U.S. customers are already subject to an early-termination fee from T-Mobile. Like most Google products, the phone selling business appeared to launch in beta form and it is slowly getting better. The company has implemented a customer assistance line, slashed its ERF and it could begin selling a Verizon version of the Nexus One as soon as March 23. The Verizon version could be quite popular because Big Red has more than 90 million users and a large 3G network.

I still have some misgivings about Google’s phone store because I believe the intent is better than the outcome for U.S. consumers. Because of the lack of true interoperability between networks, Google just becomes another pricey middleman between consumers, mobile service and the devices. Hopefully, Google’s open vision for its store will have a positive impact on how AT&T, Sprint, T-Mobile and Verizon do business.

[Via ZDNet]

  • Marin Perez

    mrbill, that really, really, sucks. I don’t know what else to say beyond that. I have a Nexus One in my house in San Francisco and has performed well. It had the 3G/EDGE toggling problem but this was alleviated by the OTA update. Google’s support seems like it’s horrible because they’ve never done this type of thing before. Hopefully, it will get better as the device proliferates.

    I wish I could give you an easy fix for your problems but I can’t. Keep me in the loop on what happens – feel free to e-mail me at

    • mrbill

      Thanks Marin! I will.

  • Mark

    The reason your screen was changing intensity was because of the brightness setting set to automatic. Learn how to use the phone before you make comments about how poorly it performs. I have the Nexus One and have none of these issues.

  • Randy N

    Mr Bill:

    After you recieved each new phone from HTC, did you call TMobile and give them the IMEI number of the new phone? You should call them and make sure they have the correct IMEI number for the phone that you are using. TMobile should update their records, ask you to turn your phone off and remove the battery for a couple minutes. Put the battery back in and then turn the phone on.

    TMobile’s 1st level tech support sucks. Hope this helps!!


  • issac

    Hey mrbill,
    I just got my nexus one yesterday and used it al day without issues. But today all the sudden I got no signal…and when I searched for a network it said network error. My friend has T-Mobile also and he had full signal. I tried to pull the battery hut that didn’t help and niether did reseatijg the sim. I just left it for about 2 hours and it just started working. The weird thing was I was getting data as emails were still coming in but I oils not make or receive calls or texts. I hope it was just a fluke but I will contact T-Mobile if it happens again. I know this is somewhat different than the issue you have been having but I had to tell someone :)

  • mrbill

    Thanks Randy. I did call T-MO and not only gave them the IMEI 3, but had them reset my account and verify that the tower nearest me was seeing my phone. (It was)

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