I’m sure Verizon hears every excuse in the book, and then some, from customers who are trying to get out of their contracts without paying an early termination fee. So perhaps it’s easy to see why the carrier gave Michaela Brummund hell when she tried to cancel her husband’s contract after he was killed in Afghanistan while serving his country as a Marine. Then again, Verizon might also just be insensitive and still wanted the $350 ETF for Lance Corporal Gavin Brummund’s contract.
“I called them to cancel. I told them the situation with my husband. I even said I would provide a death certificate,” said Michaela regarding her attempts to remedy the situation with Verizon.
Of course, it didn’t take long for Verizon to make an official response in order to clear its name and make things right:
“Verizon Wireless has long supported our troops and worked with members of the armed services with flexibility. Once we understood this Marine’s widow’s circumstances, we quickly resolved the situation. We regret any undue frustration we may have caused the Brummunds. Our thoughts and prayers are with Mrs. Brummund and her family.”
We’re all glad to see that Verizon took care of Mrs. Brummund, but we’re also sorry to hear that she had to put up a fight to begin with.
[Via: CBS News]
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