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Apple changes stance on repairing liquid-damaged mobile products with LCI indicator

February 1, 2011 by Marc Flores - 2 Comments

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We’re moving into rainy season and it’s prime time for those of us with butterfingers to drop our iPods and iPhones into puddles and piles of slushy snow. While our Apple gadgets might survive a little bit of water, there is always the chance that we’ll be running for a bag of rice to help revive our toys. And when that doesn’t work, it’s off to the Apple store where we can pay a hefty price for repairs when the liquid contact indicator, or LCI, shows that it has suffered water damage.

Some of us might know the pain of convincing an Apple Genius that we didn’t get any water on our devices during the times when, well, we really didn’t get any water on our devices. But for some reason, those little LCI stickers turn pink, which means water got into contact with it.

It’s beginning to look like Apple might be easing up on its stance regarding cases where moisture enters a device:

These sensors are primarily employed by Apple to make it easier for its Apple Store Geniuses and third-party repair technicians to determine whether a device has failed as a result of liquid damage, which isn’t covered under the company’s standard warranty.

Over the years, however, Apple has been on the receiving end of much criticism, and at least one lawsuit, over the sensors, which have a tendency to indicate false positives, especially in regions with humid climates and at other times when the devices haven’t actually been met with direct contact from a liquid source.

So perhaps people in Florida might have a case when spending more than 20 minutes outside might mean the LCI changes colors. Apple is saying, as we see in the image above, that if the LCI shows that it had been in contact with water, but there is no damage or corrosion to the device, a warranty repair may be made anyway. Excellent!

[Via: AppleInsider]

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