Fiserv, a financial and technology solutions company, conducted some really interesting research that showed a significant uptick in the way consumers pay their bills. It turns out that six million Americans have used smartphones to make bill payments in the past year, according to the company’s 2011 Billing Household Survey.
This is not only due to the change in how mobile devices operate, but the way all billers have made it easier for customers with destination websites for billing and payment – tailored for last minute and one-time payments. Discussing the survey’s findings, Jardon Bouska, an executive for Fiserv, said:
“This year’s Billing Household survey demonstrates that consumers are looking to their banks and billers for multiple billing and payment options that are quick and easy, and can change to meet household needs and expectations.” He continued saying “Billing and payment is not just about the transaction; it is a recurring strategic opportunity for companies to deepen customer relationships and reduce costs.”
Basically, mobile bill payments are on the rise and people are actually beginning to catch on. I myself have converted most of all my bills to electronic bills (e-bills) and I’ve made payments through my smartphone plenty of times. Have you ever paid a bill on your mobile device? If not, would you?