The Canadian Radio-television and Telecommunications Commission (CRTC) recently unveiled a draft of their proposed “national code for wireless services,” followed by public hearings. The idea is to protect consumers on many levels, creating a structure that all mobile operators would adhere to make clearer service and unlocking terms.
According to Tracy MacCharles, Liberal Consumer Services Minister, the legislation hopes to “create new rights for cell phone and wireless contract consumers” and “help consumers understand exactly what they are contracting for.”
If everything goes as planned, consumers would get easier to understand contracts, clearer information on roaming charges, better insight into if a phone is locked or not, plus the costs associated to unlock it. Moreover, before a carrier makes any tweaks to the agreement, the customer would have to be notified about it and accept the changes.
Lost phones are also included in the legislation, requesting that “no charges billed to a customer for use of a lost or stolen phone after the reported lost or stolen date”…
Usually, we tend to dislike government interference, but this time – we like it. A lot, I would add.
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