Who wouldn’t be ecstatic to receive a brand-spankin’-new smartphone as a holiday gift? We know we’d love to find an HTC Kaiser waiting for us in the living room, wrapped up all nice and pretty.
Turns out, there are a lot of you out there that didn’t exactly jump for joy when they unwrapped their new smartphone this past holiday season. Well, not you, those other people – you’re obviously into mobile (see what we just did there?).
Anyway, Opinion Research Corporation conducted an online survey (that didn’t include the iPhone or any RIM BlackBerries (or is it BlackBerrys), for some damn reason) that seems to indicate that smartphones were the most returned holiday gadget-gifts. About 1/5 (21%) of those that received a smartphone from a loved one decided to turn in their device for a quick buck.
The chief complaint as to why they returned their smartphone? Apparently, an “inability to understand the product setup” prompted the gift-return. While most smartphones’ setup steps aren’t as straightforward as the iPhone’s iTunes-based activation/setup process, we wouldn’t say they are difficult to set up by any means. Are we just that much more technically inclined than the average Joe-not-so-smartphone-Schmoe? Probably. But that doesn’t explain how that many people people could lack the facilities to setup a smartphone.
We think a solid “WTF” is in order.
[Via: textually]