eWeek interviewed RIM CEO, Jim Balsillie who used the opportunity to assure BlackBerry addicts that the company had learned its lesson during last month’s email outage and that a similar things won’t strike again in the future. According to him, the improbable combination of events, which included the failure of a minor software upgrade to a caching subsystem, the failure of the failover system and the subsequent overloading of a second system has been fixed. “It was a process error that we had that’s been fixed. It shouldn’t have happened, and it won’t happen again,” Balsillie said. “It wasn’t a corruption of any form of the infrastructure, and that’s very important.”
Furthermore, Balsillie took full responsibility, but also noted that it’s the responsibility of an enterprise to make sure they have continuity plans for times when important communications paths are out of order. “We had literally hundreds of our top customers on open bridges with ongoing collaboration and communications. So those that were affected had ongoing communications,” he said about RIM’s support efforts.
Here’s the link to the whole interview.