T-Mobile’s 3G network may be sparse and their indoor reception lacking, but if there’s one thing T-Mobile USA always delivers, it’s high-performance customer service. J.D. Power and Associates have just released the second volume of their 2009 Wireless Retail Sales Satisfaction Study, and the results give T-Mobile USA top billing as the nation’s most satisfying wireless carrier. No surprise there – T-Mobile has been repeatedly rated the highest in customer care in J.D. Power’s recent surveys.
The survey was conducted between January 2009 and June 2009 on 8,637 wireless subscribers. Their votes gave T-Mobile USA the highest score in terms of friendly and knowledgeable sales staff. When it came to price and promotions, T-Mobile USA was ranked the highest of all national wireless carriers. Even T-Mobile’s retail displays were voted the best of all wireless carriers in America. As for the convenience of T-Mobile retail locations, the No. 4 US wireless carrier was above-average, but not the best. In the end, T-Mobile walked away from the survey with the highest marks in three out of the four retail satisfaction categories… and another J.D. Power trophy.
What does T-Mobile think? Well, of course they’re happy. “We are proud of this achievement,” said Paula Lentini, vice president of retail sales and operations, T-Mobile USA. But, having won 9 of the last 10 Customer Care Performance Studies conducted by J.D. Power and Associates, we’d think T-Mo would somewhat used to satisfying the American masses.