Don’t know about you, but I like covering the emerging markets and watch how they’re advancing with the use of mobile technology. On that note we bring you this story, involving the Nairobi Stock Exchange which has recently launched the Complaints Handling Unit (CHU) SMS service as an enhancement of the CHU website launched back in August.
According to the stock exchange’s CEO, Peter Mwangi, the new service is designed to make the stock market more approachable for investors, providing them with information of how the bourse operates or even raise issues they may have. “Investor protection is premised on the need to have an educated investor base who understand the products traded at the bourse and the procedures governing transactions,” he said.
Complaints and queries are lodged by sending an SMS via Safaricom and Zain, to 8485 at Sh10 per message.
And they already have some numbers to share – apparently about 30% of the queries received refer to a request for general information on processes, with a further 14% relating to queries on dividend issues by shareholders.
For the record, since the introduction of CHU, the bourse has received 197 complaints with 145 having been resolved. Solid numbers, don’t you think?
[Via: CapitalFM]