As an apparent answer to all those Nexus One customers who have been complaining that Google is taking too long to respond to customer service emails/inquiries, Google has rolled out a new Nexus One customer support hotline. Now, instead of just emailing the traditionally closed and uncommunicative search giant, Google is offering Nexus One owners and soon-to-be users a phone number that they can call to talk to a live person. Combined with the Google’s decision to lower the Nexus One return fee, it seems Google is looking to boost the Android phone’s flat sales.
Here’s Google’s statement on the matter:
“By design, we focused initially on providing the best possible customer support through our on-line channel, and our experience in the four weeks since the Nexus One launch enabled us to significantly enhance that on-line support offering. We have been able to address a large majority of customers’ inquiries successfully through on-line support, in combination with phone support from our partners, HTC and T-Mobile. That said, our approach with our new consumer channel is to learn fast and continue to improve…Live phone support from Google, combined with an optimized on-line support experience, enables a superior Nexus One customer experience.”
Starting today, Google will field all your Nexus One customer support questions through their new toll-free phone number. If you’re in the US, just dial (888) 48NEXUS (63987) between 4 a.m. and 7 p.m. to talk to a real, live person. If you’re thinking about calling to get technical support or in reference to your T-Mobile service, you can find phone numbers here.