RIM’s BlackBerry Storm and NY Times’ Pogue don’t mix

RIM’s first touchscreen BlackBerry is proving to be one heck of a media-darling, the likes of which the iPhone would be proud. Some shower the BlackBerry Storm with praise, while others belittle the BlackBerry’s SurePress click-able touchscreen. Needless to say, it’s been a stormy ride (excuse the pun) for the Storm.

The latest pundit to sound off on the polarizing BlackBerry Storm is the New York Times‘ David Pogue. His take on the Storm? Disappointing, at best. A downright failure, at worst.

Pogue highlights his frustrations with RIM’s seemingly unpolished touch-based BlackBerry interface. He says the SurePress touchscreen, while innovative (and definitely interesting), is more awkward than intuitive. If you don’t know, the SurePress touchscreen uses light finger touches to scroll, zoom, and highlight keyboard keys. A harder press on the touchscreen yields a tactile click that registers a keypress. But, rather than exploit the touchscreen’s two-stage touch input setup, the SurePress touchscreen seems tailored for keyboard use only.

Mr. Pogue accuses RIM of over-extending themselves with multiple headlining handset launches over a few short months, leaving the company with fewer resources that might have more fully developed the Storm’s touch interface. Using a virtual keyboard opened up the possibility for the Storm’s keyboard to be more flexible than a physical keyboard – serving up all kinds of characters and “hot keys” like “.com” or the “@” symbol.

Continuing his Storm bashing, Pogue cites major bugs with the touch-based BlackBerry OS. Storm-plaguing bugs range from issues like the camera application spontaneously starting up in the middle of an email to excruciatingly long screen rotations and application launches.

Perhaps Pogue’s stance on the BlackBerry Storm can be summed up with his statement:

“I haven’t found a soul who tried this machine who wasn’t appalled, baffled or both.”

Agree? Disagree? Sound off in the comments section!

[Via: NYT]

  • billybob

    the guy needs to ask more people than his friend and his friend’s dad. the potential idiot and the old guy that doesn’t know what an email is. i can say that and pretend it’s true just like his ‘insight’ on how RIM runs their business processes and handles their launches. they must be new to the game, right? what a loser.

  • ted

    Mr Pogue’s article was misleading. He really hasn’t spent much time with the device, nor does he have the patience to do much research (which suprised me since it’s the times) into what this device can do or a cut on the provider, “it doesn’t have wi-fi so what kind of service will it get” Uh-duh, EvDO, and 3g voice Dumb-ass. I own it and know it does have one bug, still that can be tweaked. Baffling if you’ve got 15 minutes to write your article. Hate to call you this but think back to highschool loser.

  • FiredogKing

    Every issue he listed is 100% true. I work at a Circuit city and we have of course a Verizon team in our store. They had to use a display pc to get online to see if they could get a firmware update to fix the phone. There is a long delay when you flip from holding it horizontal to vertical and vice versa. There are times when the screen shows half vertical and half horizontal because it froze in place between switching positions.
    They didn’t give the phone the ability to auto download updates in the background as the iphone or the Samsung Instinct does. A user has to actually call their tech support to find out that by the way there is a firmware update that might fix these issues.

    Very bad launch indeed.

  • Jon

    Sounds like he is mad at RIM for some reason or didn’t actually try the storm out. The large display makes leaps ahead of what is possible with a traditional display. So far is an excellent package even i fi have to relearn the tricks and short cuts. many are the same as by BB8830 and i didn’t like that key board feel even after a year. Wifi? that’s for my laptop dude, why would i want to be locked to cafe with a mobile device? I guess it is easier to write something negative then intelligent.

  • Doug

    I’ll confess that i shared Mr. Pogue’s frustrations – for the first hour. The screen took a little getting used to but just like i manged the transition from thumbwheel to trackball i’ve managed this one. There’s a few quirks, bugs, if you will, but the end game is well worth it. i can carry every important word, excel and powerpoint file with me on the 8GB storage card, and refer, edit and forward without firing up my laptop! i wish the camera was a little faster, but its 3.2mp, takes videos and sends and recieves MMS. I was never a SureType fan because it was an all or nothing deal when you signed up for the Pearl, but with a QWERTY as back up i’ve found myself using SureType more everyday.

    I’m a long time BB user who’s wild about the Storm.

    Disclosure: I’m not rationalizing because I plunked down $200. My company provided my Storm.

  • Peter Cook

    And again it seems that the venerable NYT allows an un-vetted column and a biased (?bought and paid for?) staffer(?) to use their once respected pages for other purposes than to bring to the world facts and supported opinions. Are the editors calling in their oversight, or not even looking at their dailies? There are many reviews about the Storm, reviews with data and research….why would the once responsible NYT give credence to a hack like Pogue without comparing his diatribe (or Apple script?) to the other reviewers that preceded him?

  • James Burland

    Time will tell if Pogue is correct. If the Storm is a worldwide hit then he was wrong. I’ll check back here with the answer in 6 months.

  • rattyuk

    kinda sums it up really. slag off an iphone and you’ll get tons of people defending it. tons of people slagging it off. writing an article about an article about slagging off the storm and you get 2 people defending it an one person saying we shall see.

    btw ted if you go abroad and don’t want to pay roaming charges you are basically stuffed if you don’t have wi fi. so take your head from where ever you have it stuffed and think about what was said rather than assuming that it is all covered by EvDO and 3g.

  • Jarvis Ray

    I’m hearing a lot of complaints about the blackberry storm. I was able to get my hands on this device the first day of its release. Initially I thought I made a big mistake after my first experiences with this device and I was also highly skeptical since it did not have WI-FI capability. I even remember telling my wife of my plans to return the darn thing, however we have now purchased a second storm for her use.

    The first thing I had problems with was the screen clicking which took a bit of getting used to. After a lengthy IM chat I was convinced that this technology out shines any other solution on the market. Once I became confident in clicking the screen I was sold. The main problem I have is the convenience keys on the side of the storm. They are easily pressed when typing or using it with one hand and will launch the camera or voice dialing by default once pressed. However you have the option of setting these keys to do nothing and that’s what I did. Navigation of the GUI on the storm is a pure delight in that I do not even need to use the convenience keys at all. The fix for this is easy. Rim just needs to add a delayed time option for these keys so that they will not initiate a command for a set amount of time, say 4 seconds.

    I have not been able to master selecting text for the copy and past feature which I may be incorrectly using.

    Momentum scrolling is the other major problem with this phone it can be tedious scrolling long web pages. I am sure RIM will come up with a solution for this. I love how people forget that this is rims first touchscreen phone unlike HTC who has years of touch screen experience and apple who is now on the second version of its Iphone. Once you grasp the understanding of the screen touch/click screen you get the feel similar to double clicking mouse. Imaging first touching the mouse button then clicking to get the same effect of double clicking. There is no other device on the market like the storm so we are all unfamiliar with the screen function in the beginning. Also there are fixes to the touch sensitivity in options/Screen/Keybord. If you enlarge your fonts the menu spacing becomes larger and thus gives you more accuracy when touching.

    As far as wi-fi is concerned, I have broadband connection speeds everywhere except in last mile rural areas on the road. I highly doubt there are any wi-fi hot spots in these areas either. People complaining about wi-fi are living a fantasy of the ability to one day use voip over wifi hotspots with consistency. If you know anything about IP networks you know the variables of voip over wifi are so enumerable that it makes voip over wi-fi almost useless unless every access point you use have the same configurations. Further more security is an issue for many business users and voip over wi-fi just wont cut it.

    What is feasible though is the consistency that voip over 3G networks will bring. Most people don’t realize that voip over licensed 3G networks is where things are headed. Wi-fi would be nice when traveling outside the US but I don’t know of a single voip provider that provides free international long distance either. FYI when traveling abroad on business or leisure its still a good a idea to have a laptop with wi-fi connectivity. I complained about the lack of wi-fi at first but I have now seen the light.

    What is awesome about this phone is it hands down kicks butt on the Iphone and the G1 in features.
    Stereo bluetooth anyone? How about not being tied and forced to use GOOGLE! How about using a back up battery
    with that Iphone? What about license agreements that let Google or Apple remotely disable applications on your phone?
    The storm has silky smooth video. I have Opera Mini installed on my storm and it works in touch only mode with no need for clicking the screen. This is probably the most flexible hand held on the market both now and forward looking.

    If you want a toy get a g1 or a iphone. If you are serious about getting things done on both a business and pleasure level nothing compares unless you are using a laptop.

  • AC

    Pogue is clearly a shill for Apple. This is the first time I’ve heard him mention the word “BlackBerry” AT ALL!


    This is a phone for losers. If you must have a blackberry, buy the bold. In fact, you can have mine since I use an iPhone.

  • Dave

    Pogue’s review fails in many respects–most notably, he neglects comparing the Blackberry Storm with other smartphones.

    I’m a big fan of Apple products, but I passed on the iPhone because:

    — Call quality and connectivity is very important to me. At the end of the day, a smartphone should still be a phone. Verizon is the best wireless provider (and it has better-priced calling plans, especially for families)

    — The iPhone doesn’t have a removable battery. What’s the point of using a smartphone’s multiple features if it runs out of juice after a few hours?

    — I find the iPhone’s touchscreen keyboard difficult to use. Even with shortcuts and autocorrect features, I still found it a frustrating experience.

    I can imagine that a veteran Blackberry user might not like the clickable screen. But, I found it much more user-friendly than what the iPhone offers. Plus, the added bonuses of excellent email management, expandable memory, and the ability to edit & cut-and-paste documents on the go made it a very attractive alternative.

    I had not planned to use the Storm as a media device, but the high-resolution fullscreen and bluetooth stereo (which works great with bluetooth headphones) made a believer out of me.

    I have not experienced any of the bugs and lags that Pogue and others describe. And the browser is lightning fast.

    One peculiar, annoying issue is the minimalist documentation provided on how to operate the Storm. Many tips, tricks and shortcuts are not mentioned in the manual, or even in the Storm’s help menu. For instance, if you find the menu cramped as Pogue did, it’s a simple matter to change the font size (it took me less than five seconds…problem solved).

    For me, the “ideal smartphone” doesn’t yet exist. But for me, the Storm is the closest thing to meeting my needs.

  • dfx

    EvDO as a substitute for Wi-Fi? That’s pretty far out, man.

    I only spent a few minutes with a Storm last week, but I got the impression that the OS is a little green. System response was sluggish – almost like an OS running on hardware with half of the required RAM. I didn’t care for the click-screen or functional navigation. I suspect that I could grow accustomed to it, and might even prefer it after long use. However, I think this bun needed a little more time in the oven. I’m sure that RIM is dumping a lot of resources into this project, and most of these kinks will get worked out over the next few months.

  • Cliff

    The Storm is a “smart” phone, which explains why Pogue has had trouble making it work.

  • Tom D

    Pogue has been reviewing products for many years. Since he has written many books on Windows and has praised plenty of devices that compete with Apple calling him a shill just because you hoped for a better review is disingenuous. The Storm has gotten negative reviews from many many sources. Including some avid BB users.

    Just maybe BB fans, the Storm is NOT a great device! Missing out on WiFi is a big loss for many users. Claiming the choice of WiFi is not needed just because it is missing is just plain stupid. WiFi allows for many things more than just a faster speed. Competing with the almost 10,000 apps the iPhone has makes for an uphill battle for RIM to attract customers that actually has to pay for their own phone of choice as opposed to the BB business device handed to people from their job! So get used to it.

  • phil

    That wasn’t a pun.

  • Corey

    I found the device to be extremely buggy and slooow. Pogue is right on with the keyboard itself, and I found it easier to type on my iphone. I dumped my iPhone because AT&T call quality is horrible. AT&T is simply not business class communications, dropped calls, no signal, 3G slow, etc. I have always been a fan of Verizon and CDMA/EVDO technology. It’s the only way to go with customers. I think I may return my BB storm for a bold. I don’t wish to be the giunny pig on this when I’m shelling out $200 from my own pocket. Hell I can’t even voice dial with this device!

  • phil

    That wasn’t a pun.

    Saying this, the NY Times review in question was a joke. While his opinions may be valid, and while I largely agree, I get upset when critics choose being a wise *#@ over being, well, a critic. Instead of genuinely critiquing the thing he simply made fun of it for not being exactly like the other Blackberrys. How dare the innovate and move forward. And by the way, in response to that article, a Blackberry without a physical keyboard is a Blackberry without a physical keyboard, and an iPod without a touch wheel is an iPod Touch.

    It’s a shame this writer felt that un-revue was worth referencing through a whole article; as much as it’s a shame that he doesn’t know what a pun is.

  • Bryan Pearson

    I can attest with 100% conviction that David Pogue’s review of the Storm was spot on.

    My wife and I played with the phone for about 3 hours before returning that buggy piece of junk. RIM simply didn’t polish and refine the touch-screen OS like they should have. The clickable screen we could have lived with and gotten used to, but the glitches, delays, freezes, and UI conundrums should not have seen the light of day.

    As former (multiple) blackberry and iPhone owners, the BlackBerry Storm simply can’t hold a candle to most other smart phones on the market at this time.

    Whether or not a future firmware/software update can fix these issues, only time will tell. We simply couldn’t stand by and be RIM’s guinea pigs.

  • David in Bay Area

    I have had my storm for almost a week, and I love it.
    Ture it needs some polishing, it is a little sluggish, and takes some getting used to.
    However, overall, great phone, love it. Great screen, lots of features, and I really like the click screen, but it does take some time to get used to.

  • HAS

    I’d like to see a comparison of actual browser speed between the Storm and iPhone. From a few experiments it looks like the Opera Mini browser on Storm is much faster than Safari on iPhone, making wi-fi less of an issue on Storm – on the iPhone browsing is lethargic even with 3G.

    I think the device is comparable to the iPhone in most respects, better in some areas, worse in some. It doesn’t feel as slick as the iPhone, but for business users I expect that good Outlook Calendar integration (the iPhone is terrible at that), copy-paste and the availability of the wide keyboard for emails will weigh heavily in favor of the Storm

  • rbNY

    Does anyone know where a good place to buy the BB storm is? Every store in the New York metro area is sold out. When I call they tell me to place an order online, over the phone, or in the store and it will be shipped by December 8th. I want to pick it up in the next couple of days. WHERE?!?

  • rbNY

    …I just checked verizonwireless.com and it now says orders placed now will be shipped by 12/11…what is the deal?

  • Jandler

    Pogue is one that is always hand pick by Steve Jobs to review Apple products. Enough said.

  • Jimbo

    I laughed like a drain at the posting by “Jarvis Ray”. This is so clearly the work of a PR hack it has a kind of brilliance of its own. I particularly liked the reasons given why the Storm “hands down kicks butt on the Iphone and the G1”: “How about not being tied and forced to use GOOGLE!” “What about license agreements that let Google or Apple remotely disable applications on your phone?” ROFL!!!

  • Chris – Digitpedia

    I have a Pearl myself and can’t believe RIM have allowed a product which is getting such terrible reviews (not just by this website) to go to market. I know they can improve it but the problems reported seem fundamental errors 🙁

  • Trad

    Pogue has been an Apple man for a while and I guess it’s good to have him at the Times pushing Apple. I believe his articles have helped to increase Apple’s market share. But, he is in the wrong with his current review of the Storm. Not to say the Storm doesn’t have problems I’m sure they have just as the iPhone did. For me, the Blackberrys just fit and the iPhone doesn’t at this time.

    I’m just glad the iPhone has changed the face of mobile phones. Without the iPhone we wouldn’t have the Storm or the G1.

  • Enzy

    Sadly, Pogue is right. I suspect the few people slamming his well-articulated critique are paid employees of Blackberry. The rest of us understand too well what he means. BB tried to rush something out to compete with iPhone’s draining sales away from BB but it is weak.

  • J.N.

    Regarding Parvis Jurney of whatever his name is,. commenter, “if you want a toy get an iPhone” WUT? My iPhone allows me maps, phone, banking, buying, navigating, composing on various music apps, notes…don’t even make me keep going. My iPhone is a valuable part of my life at this point! shopping lists, drink recipes, pedometer, guitar tuner, calculator, news feeds and podcasts, are you crazy??? Listen, if you wanna sell your particuar brand, fine. But don’t throw in stupid juvenile untrue lines about the iPhone. it’s too pricey to be a toy, and it’s too valuable and efficient and timesaving and organizing to be called a toy. Although I admit…it is a toy too! Fool.

  • Jose A Vivas

    The iPhone is really a master piece of innovation. In one year Apple show us how a great innovator is. RIM have a lot of experience in this market than Apple. Just let one year more to see how the iPhone [of course I bought a G3] beat in some features that Blackberry is superior.

    The OS X is by far best than RIM OS. The iPhone in 2 years could be a serious player at the Business side.

  • Ty

    The problem is in the comparison itself. The storm was not meant to be an iphone. It was meant to be a BLACKBERRY with a touchscreen for those of us who love blackberry yet are intrigued by touch screen interfaces. If I remember correctly the iphone had problems too when it first came out, correct? So now that Apple is on its second attempt it is an awesome device. The storm is an awesome device. Everyone is not a Blackberry power user. Some of us use it for business but still have a LIFE outside of work where we want to take pictures, videos, and just want a solid cool-looking device. No wi-fi? So what? I never go anywhere where I don’t have full coverage, as probably a lot of storm users do. And if you’re so important that you need wi-fi on your phone then you’re probably important enough to have a LAPTOP. Last I checked there is not a phone out there that can function to the capacity of a laptop. Lagging OS? So you’re saying your windows has never crashed? You have never downloaded a software update for ANYTHING? Of course not. You deal with it until there is a fix. Else throw your iphones away, because I know there have been several updates since its inception. Truth of the matter is blackberry does cell phones like no other device, so quit hatin’

  • David

    Just found out Mr Pogue was a colmnust for Mac World, and wrote many Mac books, as the “Missing Manual” on a lot of Mac Product. He also wrote Macs for Dummies, and if you google his name you will find that he has had nothing but extreme praise for the IPhone, from its inception. I would have to say that any other person offering this review would merit some credit, but Mr. Pogue and the New York Times have no credibility on this review. With the Storm being labeled as the “IPhone” killer, it is of my opinion that Mr Pogue did a very Biased review of this product.

  • Simon Sage

    No way, Jose. Apple knows how to appeal to a mass market exceedingly well, but they’re a far cry from innovators. They repackage established technology when (and only when) it fits into their utopian vision. MMS, browser Flash, cut and paste, and running multiple background applications are all examples of features which didn’t fit into that vision, for whatever reason.

    I’m not saying BlackBerry is any more innovative – in fact, Apple’s evolutionary strategy is very similar to RIM’s. iPhone sales are certainly impressive, but that’s more due to good UI work and an extensive marketing campaign than it is innovation.

  • Chief

    Hey iPhone Users,

    Try this:

    Go to your email (exchange or lotus) and create a calendar entry. In this entry put a conference call number with corresponding passcode. Should look something like this:


    Send out the invite.

    Now go to your iPhone, open the calendar, and press to dial the number.

    HU? Doesn’t work.

    That’s why I have a blackberry. And oh by the way since apple has a one dimensional screen there are only so many touches that can register differently. The tactile screen gives the BB many more options. So good luck with the copy & paste features too.

    By the way I also tried an iPhone and returned it. Business people really need certain functions. The iPhone is fine for the casual user, music listener, video watcher,… But not for me.

  • davesmall

    It’s beyond comprehension that someone would knowingly buy one of these when a much better alternative is available in the iPhone. Did I say much better? That’s a gross understatement. The iPhone has a real industrial strength operating system, WiFi, and the amazing App Store. RIMs entry is underwhelming and over a year behind.

  • mark

    I have two business and two mobile numbers. One runs an Apple iPhone the second has a Blackberry Storm, so I think I’m in a good position to judge (too long to explain here why I don’t have two iPhones). The Storm is TOTAL junk compared to the iPhone (in fact is total junk compared to anything really). After 48 hours the Storm blacked out and died and now needs replacing – a search of the web indicates a common failure. Like the Apple Mac computer OS the iPhone is intuitive, solid, fun…I could go on and on. The iPhone is a gem of industrial design. The Storm OS is clumsy and awkward in comparison, the screen and controls feel cheap and nasty. No WiFi…not compatible with Mac OS without downloading third part software…ugh!

  • Ed

    Of all the posts I’ve read, I can’t remember one regarding the limited number of colors on the Storm’s camera. I suppose it seems like a really, really minor item, but I just took a picture of a cherry red Mustang and it came out as pumpkin orange. Like I said, it seems like such a small thing in the scheme of things, but then again a huge issue when you don’t get an accurate representation of a picture you’ve taken.

    On the big issues, for me anyway, again neither of which seem to get a lot of comments: the voice quality on the storm seems very good to me, and synching Outlook’s calendar, contacts, and tasks on the Storm has worked well. Most comments I’ve read would lead one to believe the iPhone is significantly deficient compared to the Storm in both of these regards. Are these assessments valid?

  • R8trfan

    After having this phone for a week, I have to say I find most of the negative reviews a bit confusing. I have no big issues with it. I have noticed a lil lag going from portait to landscape once in awhile. Use it for more than 5 minutes before you start knocking the phone. It takes time to get accoustomed to the keyboard but once you do you will like it. On thanksgiving I had my son and nephews use it. 5 iphone users and 1 G1. They all thought it was cool, they all did mention the wifi I said for me it’s not that big a deal because I prefer my laptop. They did like the speed of the broadband connection, especially when I tethered it to my laptop and the speed was very good. MY company uses Verizon and AT&T because we have international travelers so we also have the Bold which we also like other than AT&T service.

  • pal

    Here’s the deal with the iPhone. It just doesn’t have enough features. Sliding things up and down, left and right and enlarging the screen is brilliant on the device….but it doesn’t have enough on it to get things done… unless you count mistyping because the oh-so-beautiful touch screen is way too damn sensitive. And you NEED wifi with ATT’s network. I tried it out, and their 3G is slooow, or is nonexistent in most places. But hey, I’m comparing to Verizon where it’s omnipresent and beefy fast as hell.
    The BB just really kicks over the iphone in just about everything. Ok, except as a fun toy. . . which brings me to apps. everyone talks about the iPhone apps. Hundreds more than BB’s, thousands more than BB’s, tens of thousands more than BB’s. Whatever…. but, hey, why can’t any of them, uhhh… send a picture message (effectively)? Or why can’t any of them say, oh my…copy and paste? I’ve seen your iPhone app store. I’ve never seen a more sordid collection of a waste of time. Are you 12 years old? Do you really need all that junk? I have a job, and kinda don’t have time to use those games…er, ‘apps’, er…games. I need a device to get things done. For games there’s the Wii.

    ps… btw, the BB’s have had app stores for years… ones that actually make you productive. When we get to the gaming or hobby section, then we’ll talk about how the iPhone app store kicks butt on the BB’s. I’ll give you that.

    pps. And incidentally, I AM an Apple fanboy. (but, c’mon Jobs get the iPhone right finally!) I’m going BB until hopefully iPhone 3 get’s it together.

  • Tome

    Very few productive comments that can actually tell you the good and bad sides of this phone…
    The rest is just a silly war between iPhone and BB fans. Come on get real!

  • scott

    I have had my Storm for a few weeks now and I share many of Pogue’s gripes. The first day I had it, I had several hours to kill, and used the phone a LOT. (Literally for a few hours over the course of a 5-hour “down” period). So the whole “use the phone before you complain” argument doesn’t apply here. 🙂

    This phone is terribly sluggish, switches between applications (mostly to the camera) for no apparent reason, locks up quite a bit, and is very difficult to get used to as a messaging device. I also had an issue with the import (and with subsequent syncs) between the Storm and Outlook… mostly in the area of the calendar (meetings would be moved from one time to another for no apparent reason – a lot of manual clean-up was needed to have my calendar sync properly).

    I am very disappointed with this device… and wish I would have just gotten a Curve or something else.

    A guy in a corporate Verizon store told me he wouldn’t sell the phone to people unless they understood a lot of its shortcomings because he was tired of dealing with irate customers bringing the phone back to him a few days after they purchased it.

    I don’t have an iPhone, but I have plenty of friends who do – and I can say that the iPhone performs a lot better in the accelerometer(sp?) department. Aside from that, I can’t offer much commentary that won’t be misconstrued as Apple-bashing by some, so I’ll refrain. 😉

  • James Burland

    6 months later and how has the Storm done? Sales figures are okay I guess, but the general vibe about this phone is extremely poor, and I’ve yet to see anyone rave about it. Looks like Pogue was right doesn’t it?

  • Dave

    I have now owned 2 BlackBerry Storm phones (1st one broke of my own faults) and I would never consider purchasing another phone other than Storm. I happily purchased the 2nd one at full retail and I can not wait for the Storm 2 to come out. I admit it was a bit buggy at first but nothing that ruined my life. If you know your way around a BlackBerry there are some new features that are very helpful with this device but all in all i believe its a great addition to the BlackBerry family. Dare I say.. I work for AT&T and use a BlackBerry Storm rather than an Iphone and i find the competitions’ (Verizon) service much more reliable. But Shh keep the people loving the Iphone so I can make my commission!

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