Disqus
The Daily Mail Online had a great story that I just had to mention to the IntoMobile readership – they’ve calculated the exact time on Christmas Day when people get most frustrated by their techie pressies – apparently that time is 11.48am.
The result was from a study that a tech support helpline (The TechGuys) did in the UK, where it checked when it received most calls.
Of course, the other interesting stat to know would be HOW MANY calls were logged at this time – I’d imagine it could be a very significant amount – now if we expand out to encompass all vendor/retailer hotlines in the UK, and you have some serious call traffic.
Anyway, I can only guess at the dialogue for unhappy Mobile owners – here’s one (I made up) below:
Caller: hello, yes, I’d like some help regarding my Mobile phone – it’s not working
Operator: Yes sir, now, can I ask first of all – are you calling on the Mobile in question?
Caller: No! It’s not working!
Operator: OK – can you tell me what you can see on the screen of the Mobile?
Caller: Nothing! It’s not working!
Operator: what happens when you press a button?
Caller: Nothing! (Sighs) it’s not working!
Operator: Have you tried turning it on and off again?
Caller: Goodbye. <click>
Anyway, I digress 
If you want to read the Daily Mail story, you can link to it here. Anyone had any tech/gadgets bother this year? If so, did you call at 11.48?!!
[Original story via: The Daily Mail]
About The Author
Ben Robinson
Ben is a 10+ year veteran of the Mobile industry – starting his career when SMS was a still a relatively new concept for most people (!), he has now consulted on everything from bleeding-edge Mobile content, to the next-gen accessories you might view it on. As a result he has a broad and deep knowledge in numerous areas of Mobile – from network operators to device vendors, to infrastructure and middleware vendors (not to mention content delivery) – and has worked for companies in all of these areas! He is based in the UK, a hotbed of activity for mobile, and recently became a father for the second time – as oppose to in his younger years when he was happy spend time tweaking all manner of mobile devices to 'nth' degree, he now looks for services and hardware that provide the most efficient, compact, and reliable improvements to his already manic life! It’s his opinion that Mobile solutions should be there to help to make your life better – if a particular solution (be it service or device) isn’t doing this, he believes you need to ask the very important question of why you continue to use it... His focus at IntoMobile is mainly on Mobile content, services, and infrastructure, particularly as regards the UK market – and with the occasional look at devices. Additionally, using his extensive experience in the industry, he will provide commentary on the industry at large, with regular (and hopefully thought-provoking) articles.
