[Update]
Post updated. Perhaps my original wording was a bit harsh.
It’s one way or the other.
A recent test conducted by the Consumers Union found that two-thirds of AT&T customer representatives either lied about AT&T’s termination fees (which are now pro-rated), or were misinformed.
The group made 12 calls to AT&T and were provided false and inaccurate information from 8 representatives. Chances are that some of the mis-information was the result of mal-intent, but to be fair, there a good chance that most of the representatives were just plain uninformed, whatever you want to call it.
[Via: Smartphone Thoughts]