Huge thanks to Lucy Nichols, Director of Brand Protection in the Intellectual Property Rights Department at Nokia!
Lucy took the time to give me a call from her hotel room in Beijing and apologize for the letter that Darby & Darby sent me. The person handling the complaint was new and apparently unaware of the proper procedures. It was all a huge misunderstanding.
I’m delighted to tell you that Darby & Darby will stop pursuing their case!
My day has officially been made.
I’m infatuated even more with Nokia as a company now since they went out of their way to make things right. An email would not have had the same effect as an actual human being giving me a call and letting me know that everything was going to be OK and what happened was a mistake.
Respect, Honor, I can’t think of the right word to express my feelings right now.
Thank you.
Update: Robert Weisbein from Darby & Darby just called me; our conversation was similar in nature to the one I previously had today with Lucy. Thank you for apologizing Robert, I know you were just doing your job.