It’s official. After a couple days of speculation and WTF-ery from miffed Nokia 5800 XpressMusic owners unable to get a reliable 3G data connection on their new smartphones, Nokia has come out and officially acknowledged the problem. Nokia has pulled all 5800 XpressMusic NAM models from the shelves in its New York and Chicago flagship stores, replacing them with European models that lack 3G support in the US. The Nokia 5800 XpressMusic NAM (North American) was launched last week as the US 3G-compatible variant of Nokia’s first touch-based S60 handset, and has since been reportedly plagued with all sorts of problems.
Nokia’s official acknowledgement of the 5800 XpressMusic NAM’s 3G difficulties follows on a report that early production models of the 5800 XM were manufactured with defective speakers. It’s unclear if the Nokia 5800 XM’s problems with 3G data in the US are related to network infrastructure or if it’s rooted the handset’s hardware.
For now, Nokia is claiming that 3G problems are limited to the New York and Chicago areas, and is apparently only affecting “some” Nokia 5800 XpressMusic NAM handsets. Nokia states:
“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
We’ll keep a close eye on the latest developments with the 5800 XM. If you’re having issues with 3G data on your 5800 XM NAM, drop us a line and let us know!